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Chapter 04 · Frequently asked

Everything you wanted to ask about WhatsApp commerce.

Pricing, provisioning, integration, support — the answers are below. Still stuck? Ask a human.

Topic · 01

Billing

We accept Visa and Mastercard via Authorize.Net. Payments are tokenized — we never store your full card number.

No. Every plan is a one-time purchase. After payment you submit your intake form and we deliver against the plan you bought.

We offer a 30-day money-back guarantee, no questions asked. See the Refund Policy page for details.

Topic · 02

General

WABA stands for WhatsApp Business API. It is the official, verified channel for businesses to send messages, broadcasts, and templated communications to customers at scale. Without WABA, you are limited to a personal or free Business app account and cannot legally run cart abandonment, transactional notifications, or large-scale broadcasts.

All three. The right BSP depends on your region, volume and tooling. During intake we recommend the best fit; you stay the account owner and can move providers later without losing your phone number.

Provisioning typically takes 7–10 business days from when you supply Meta Business Manager access, a verified business address, and a clean phone number. We handle the back-and-forth with the BSP and Meta.

Yes. Everything is provisioned under your Meta Business Manager and your BSP account. We are listed as a collaborator only for as long as you want.

Yes. The Catalog Kickstart and WABA Launch plans include catalog build from spreadsheets, CSV exports, or your existing Shopify / WooCommerce store.

Topic · 03

Integration

Yes — we ship cart abandonment, order confirmation, shipping update and lead capture flows for Shopify, WooCommerce, Magento and most custom stacks with a webhook.

Topic · 04

Support

After payment, your order page has a built-in live chat between you and your account manager. You can attach files (logos, CSVs, screenshots) and we respond there — no email back-and-forth.

Still curious?

Three ways to reach us.

Pick whichever works. They all land in the same inbox and get the same reply window.

Didn't find the answer?

Most edge cases never make it into the FAQ. Ask us directly — a senior operator replies within one business day, no scripts.